Illuminate will be held at Forbury Gardens Park, 26 The Forbury, Reading RG1 3EJ

We highly recommend purchasing tickets in advance. We're expecting the majority of sessions to sell out in advance. We will have the option to purchase tickets on the day, if available, at an increased price of £12.50 per child & £17.50 per adult.

Please click here to be re-directed to our ticketing outlet.

Once you have completed your purchase, tickets will be emailed to you within 5 minutes of order confirmation. If you've booked for multiple people, FIXR allows you to 'transfer' tickets to others for free. If your tickets have not arrived after 48 hours, please feel free to email team@fixr.co to re-send confirmation.

Those who have purchased the 'Flexi Ticket' option on check out are given the ability to change their bookings. If you have not chosen this option, bookings cannot be changed.

For terms and conditions of our Flexi Ticket scheme, please click here

We cannot process date or time changes within 7 days of your booking if you have purchased Flexi Tickets.

Sadly we do not offer any discounts for large bookings. Please refer to our booking platform to make all ticket purchases.

With a number of factors effecting the speed of your visit, we'd anticipate the trail taking around 30-50 minutes to complete.

We have teamed up with Paypal for our guests to spread the payment of tickets across 3 months. This service is provided by Paypal, and any issues you may have with payments would need to be communicated through Paypal.

We are open from Saturday 15th November all the way through to Sunday 4th January. Please note that we'll be closed for Christmas Day, Boxing Day, New Years Eve & New Years Day.

The trail is located outside. We have tree cover for sections of the trail along with ground lighting to ensure you can see where you're going! Please dress appropriately and take note of the weather forecast before coming.

We will have a selection of hot and cold drinks available at the start of the trail along with marshmallow toasting & sweet treats such as Waffles, Donuts & Churros. No savoury food will be available.

Sadly, we do not allow dogs on-site. We only allow assistance dogs.

Yes, parking is available in local car parks located around Reading town centre.

Photos on Iphones or small camera's are allowed. Large DSLR camera's will not be permitted into the event. Drone's are not permitted at the event.

We will try and be as accommodating as possible to move you into a later slot however, this is dependent on availability.

The event will go ahead if it rains. Please bring wet weather clothing if its raining.

Once tickets have been purchased, we cannot offer an exchange or refund. We are able to change tickets to new dates at a cost. Please also note that if the site has to be closed for safety reasons, alternative dates will be offered to those effected. If you cannot make an alternative date offered, refunds will be considered on a case by case basis.

Refunds will not be issued because of bad weather.

Flicker, laser, strobe lights and other lighting effects may be used on the installations.

Yes, Illuminate Reading is wheelchair friendly.

Yes we do. Please use the following link to submit your request - https://www.illuminatereading.co.uk/personal-assistance-ticket-scheme

Supporting evidence to show a carer is required will be needed in order to claim your free carer ticket under our personal assistance ticket scheme terms and conditions. Evidence includes Credibility’s Access Card with +1 symbol along with other supporting documentation.

Please note that it can take up to 10 working days for a carer ticket to be issued. Please feel free to book in the mean time while we come back to you with your carer ticket.

Yes, those that are in possession of a child ticket will require an adult over the age of 18 to accompany them into Illuminate.

Yes, pushchairs are absolutely fine. Please bring appropriate buggies that are use to off-road terrain.